Network, security & managed IT for UK and US businesses
Support Plans

Plans that fit how you work

Pay only when you need us, or choose a monthly plan for predictable costs and proactive care. Every plan is delivered under a written service agreement with defined target response times.

Pay As You Go

No monthly fee. Join our support list and pay only for the support you use.

Flex

Pay As You Go

£65per hour + VAT · billed in 15-minute blocks
  • No monthly fee or contract
  • Join our support list: £99 one-off onboarding
  • Remote support, 30-minute minimum
  • Fixed-price tasks for common jobs
  • Pre-paid hours: 10 hours for £550
  • Next business day response (best effort)
Join our support list

Popular fixed-price tasks

  • New user setup (Microsoft 365, mailbox, MFA)£45
  • Leaver: remove access and secure data£45
  • Password or MFA reset£15
  • New laptop setup (remote)£95
  • Firewall rule change£60
  • VPN setup (site-to-site or remote user)from £150
  • Microsoft 365 security health check£199
  • Network and firewall health check with report£350

Managed IT Support

Proactive support for your users and devices, priced per user.

Care Essential

Core support for small teams

£25per user / month + VAT
  • Remote helpdesk, UK business hours
  • Target response for critical issues: 4 hours
  • Device monitoring and patching
  • Basic Microsoft 365 administration
Get a quote

Care Complete

Fully managed IT and security

£60per user / month + VAT
  • Everything in Care Plus
  • Extended support hours, as agreed in your service agreement
  • Target response for critical issues: 1 hour
  • Cyber Essentials support
  • Monthly IT and security review
Get a quote

Managed Network & Security

Security firewalls, switching and Wi-Fi monitored and maintained by network specialists, priced per site.

NetSecure Core

Essential network care

from £250per site / month + VAT
  • Business-hours monitoring
  • Up to 5 firewall changes a month
  • Quarterly firmware and security patching
  • Annual firewall rule review
  • Configuration backups and documentation
  • Target response for critical issues: 4 hours
Get a quote

NetSecure 24/7

Round-the-clock monitoring

from £800per site / month + VAT
  • 24/7 monitoring with out-of-hours response, as agreed in your service agreement
  • Standard firewall changes included (fair use)
  • Monthly and emergency patching
  • Quarterly rule review with report
  • Configuration backups and documentation
  • Target response for critical issues: 30 minutes
Get a quote

Partners & Projects

For MSPs, IT teams and one-off projects.

Partner

White-label support for MSPs

Tailored pricingtailored to your volume
  • Named engineering contact operating under your brand
  • Expert-level network and firewalls escalation
  • Out-of-hours cover by arrangement
  • Works inside your PSA and RMM tools
Book a call

Projects

Design, migration and cloud

Fixed pricequoted after a free consultation
  • Network design with high-level and detailed design documents
  • Security firewall and network migrations
  • Azure cloud networks and hybrid connectivity
  • Data and AI projects
Request a quote

All prices exclude VAT. Prices shown are starting prices; final pricing is confirmed after a free assessment. US clients: pricing in USD available on request.

FAQ

Frequently asked questions

Which network and security firewall platforms do you work with?

We design, deploy and support Palo Alto (including Panorama), Check Point, Cisco ASA/FirePOWER and Fortinet security firewalls, Cisco, Meraki and Aruba switching and wireless, Cisco ISE and Aruba ClearPass, and Microsoft Azure cloud networks.

Can you handle a whole project, from design to support?

Yes. We assess your environment, produce the design and plan, carry out the changes in agreed windows, and then monitor and support the result. You can also use us for just one stage, such as a design review or a migration.

How quickly will you respond to a support request?

Response times are set out in your service agreement, and critical issues are always prioritised. Proactive monitoring means many problems are spotted and fixed before your users notice.

Do you support businesses outside the UK?

Yes. We work with clients in the UK and the US. Support hours and response times are agreed in your service agreement.

Can you work alongside our in-house IT team or MSP?

Yes. We can add senior network and security expertise to your team, cover projects and out-of-hours changes, or provide white-label support for MSPs inside your own tools.

How much does it cost?

Projects are quoted at a fixed price after a free consultation. Ongoing support and monitoring are a predictable monthly fee based on the size of your environment.

Ready to talk about your network and IT?

Book a free, no-obligation consultation with a senior engineer.

Book a free consultation